Über uns
IT is and always has been our core business that laid the foundation for Hays' success. We are the biggest privately owned IT recruitment agency in Germany and offer the best jobs for every career level – whether you are interested in vacancies in agile SMEs or international DAX groups. Hays masters the entire IT job spectrum, from support to software architecture or digitalisation – thanks to our broad portfolio, we have something for everyone. In the last decades, we were able to support numerous IT experts with choosing the right path for a successful career, positioning ourselves as their lifelong partner. Our highly specialised consultants can cater to your every wish and expectation and will prepare you for interviews and contract negotiations. Give it a try and learn what the market has to offer – our services are free of charge, non-binding and discreet! We look forward to hearing from you.Mein Arbeitgeber
Norican Group is a world leading provider of technology for the formation and enhancement of metallic parts. The Group is home to five leading, globally operating brands: DISA, ItalPresseGauss, Simpson, StrikoWestofen and Wheelabrator. Norican offers a portfolio of class leading Monitizer® digital IIoT solutions, developed in partnership with Norican’s digital Monitizer division and our digital development partner DataProphet. At Monitizer, the team combines profound foundry and manufacturing experience with state of the-art Industry 4.0 and Industrial Internet of Things (IIoT) knowledge to develop brand-independent tools for industrial manufacturers worldwide.
Ihre Aufgaben
- Build, train, and lead a high-performing customer success team.
- Conduct performance evaluations and provide ongoing coaching and mentorship.
- Develop and optimize onboarding processes to ensure smooth customer integration.
- Collaborate with sales and product teams to understand customer needs and tailor onboarding experiences accordingly.
- Oversee the customer support structure, ensuring prompt and effective resolution of issues.
- Implement strategies to maintain and enhance customer relationships.
- Align the customer success strategies with company goals and revenue objectives.
- Analyze customer data to identify trends and insights for business growth.
- Work closely with other departments (Sales, Marketing, Product Development) to ensure a cohesive customer journey.
- Advocate for customer needs and feedback across the organization.
Ihr Profil
- Proven experience in managing a team in a B2B Customer Success SaaS environment, preferably in the manufacturing, foundry or automotive industry
- Good interpersonal skills with a problem-solver mentality
- Strong interest in, and experience in implementing, cloud-based software solutions for manufacturing.
- Strong verbal and written communication skills, especially process documentation.
- Strong leadership skills with experience in global team building and management.
- Deep understanding of customer success metrics and data-driven decision-making.
- Ability to work collaboratively across teams and with all levels of management
- Self-driven and motivated mindset, leading others by example.
- Good written and verbal English skills.
- Willingness to travel occasionally.
Wir bieten
- A dynamic, innovative, and international environment.
- A dedicated and passionate team of colleagues.
- Good collaboration and communication across departments.
- Opportunities for growth and learning.
Ihr Kontakt
Ansprechpartner
Tishna Soor
Referenznummer
749679/1
Kontakt aufnehmen
E-Mail: tishna.soor@hays.dk
Anstellungsart
Festanstellung durch unseren Kunden