Job: IT Administrator Service Desk / Onsite-Support (m/w/d)

Have you ever heard of the term "everyday IT"? Neither have we. Because there's no such thing as a boring IT day. Especially not for us in the IT Operations department. Whether it's managing the server environment, setting up the network infrastructure of a new location, introducing new software or cloud apps: the great depth and breadth of production and the IT environment completely under our own control offer a broad playground for IT professionals and our customers appreciate it.

• You will provide 1st level support both on-site and remotely in consultation with colleagues from corporate IT for the operational areas of the Abingdon site
• You will also be responsible for the administration, configuration and installation of mobile devices (forklift terminals, handheld scanners, label printers)
• In order to guarantee the best possible hardware supply for the employees on site, you will be responsible for managing the corresponding inventory
• You will also ensure the smooth installation and operation of Microsoft Windows client systems and other software
• You are the central point of contact for employees on site and represent your team colleagues in Germany as a corporate IT ambassador
• We are constantly working to inspire new customers for Simon Hegele, which is why we need your IT expertise for the perfect implementation of customer requirements
• You will also be responsible for the documentation management of past and current processes
• The team in Germany and the management in Abingdon are always on hand with help and advice, which is why regular consultations are a matter of course for you

• You handle the first level job with ease as you have already gained relevant experience
• The concerns of end users are important to you, which is why you are happy to assist them with your service-orientated way of working
• You are particularly familiar with IT support using a ticket system (ideally with Matrix 42)
• No one can fool you when it comes to the installation, administration and maintenance of hardware and software
• You have a very good command of English and ideally a good command of German
• An international environment is exactly what you are looking for in your new challenge
• Your communicative, independent and team-orientated way of working rounds off your profile

KNOWLEDGE and CONTACT